Scania Assistance
We know your Scania
A normally maintained Scania should give you trouble-free driving. It is designed for high reliability and a long service life. If something should go wrong anyway, you can always call Scania Assistance for help. A service minded and professional service coordinator who knows your Scania and speaks your language will answer all hours of the day. 365 days a year. Wherever you are.
Scania Assistance emergency number
Make sure to have the following information available for faster processing:
- Chassis number
- Registration number
- Your location
Quick response
We listen to you and find out about your problem and position of the vehicle. We tell you how we can help and approximately how long it will take before the vehicle is up and running again.
Minimised downtime
We send out a service vehicle if required – with parts that fit the vehicle – and with the correct tools. You can rest assured that we do our utmost to help you, whatever the cause.
Real-time reports
We speed things up by arranging all necessary workshop calculations, warranty and credit checks. And we keep in touch with you and others involved to ensure that everything works as it should. You regularly receive real-time reports on how the case is progressing.
Large service network
We are your portal to a very fast, efficient and competent service network; more than 1,800 Scania workshops with service technicians who can help you 24 hours a day with specially equipped service vehicles. Our service network has very good access to all Scania spare parts, which contributes to maintaining the quality and guarantee accessibility for your Scania vehicle.
Support included
The support from Scania Assistance service coordinators is free-of-charge and is included in every purchase of a Scania vehicle and engine. No subscription required. So if you experience an unplanned stop in operations, we will help you. Scania Assistance is always there for you. Nothing can stop us.
Scania Assistance is here to help you day or night. Just call 1800 88 0500 or call +603 7841 0400 if you’re from abroad. To speed things along make sure you have your chassis number, registration number and your location ready.
Find your closest dealer
Please contact us if you have any questions about our products, services or other activities within the Scania organisation.