You seem to be located in .

Go to your Scania market site for more information.

Stay on the Malaysia site
MALAYSIA

Scania whistleblowing system

Integrity and compliance with laws and regulations as well as the principles laid down in the Scania Code of Conduct, Scania Supplier Code of Conduct, Scania Code of Practice and Scania Independent Distributor Code of Conduct are top priorities and cornerstones of our corporate culture. 

To meet these values and to avoid or minimize potential risks due to regulatory violations, it is crucial that potential regulatory violations by employees or external partners are identified at an early stage, clarified, and stopped, and that disciplinary measures are applied where necessary.

 

To encourage a speak-up culture and to detect potential wrongdoings, the TRATON GROUP operates a global independent, impartial, and confidential whistleblowing system managed  in collaboration between Scania Corporate Investigation Office and the TRATON Investigation Office.  Besides the Scania Corporate Investigation Office as the first contact point for whistleblowers at Scania, the TRATON Investigation Office also can be addressed as central point of contact for all brands within the TRATON Group.

 

The Scania whistleblowing system and procedures for conducting internal investigations are governed by Scania Group Policy 20. Our whistleblowing system is based on fundamental principles such as the protection of whistleblowers and individuals  supporting the investigation. We respect whistleblowers’ right to confidentiality, and we uphold the presumption of innocence and fairness of investigations towards any persons concerned. Information received via the whistleblowing system will be reviewed fairly, promptly, and in a sensitive manner and will be treated with the highest level of confidentiality.  No actions are taken to identify anonymous whistleblowers. We have zero tolerance for retaliation against whistleblowers. However, any report in bad faith will be treated as serious regulatory violations.

 

Dedicated functions at Scania within Governance, Risk & Compliance, Security, Audit, Legal and People and Culture support the investigations. An investigation is only initiated after a careful examination of the facts and reasonable suspicion of a regulatory violation. Scania departments involved in whistleblowing and internal investigations work closely with colleagues at the TRATON Investigation Office, especially regarding potential serious regulatory violations.

 

 

Our whistleblowing channels

Our whistleblowing system provides the following channels to report potential violations committed by employees or external partners to enable a fast investigation and appropriate reaction by our Company. However, that does not limit legally protected rights to contact relevant authorities. 

 

At all times and in all languages, internal and external whistleblowers can report potential regulatory violations or risks related human rights or environmental obligations directly and confidentially to colleagues at the Scania Corporate Investigation Office or TRATON Investigation Office:

 

Scania CV AB

Scania Corporate Investigation Office 

Vagnmakarvägen 1

151 32 Södertälje, Sweden

E-mail: whistleblower@scania.com

 

 

TRATON SE

Investigation Office

Dachauer Strasse 641

80995 Munich, Germany

E-mail: investigation-office@traton.com

 

 

The relevant teams are available to talk to you in person, on the phone, or via email.

 

 

 

Whistleblowers always have the possibility to address  their concerns to the following internal functions:

  • Direct manager
  • People and Culture/Human Resources function (local or central)
  • Group Internal Audit
  • Corporate Security
  • Group Compliance
  • Locally or regionally designated contact person for most of our legal entities based in the EU. 

 

The receiving function will then forward the information to the dedicated whistleblowing functions, as set out in our internal procedures.

 

 

 

Whistleblowers worldwide can use the TRATON Speak up! tool, which is available around the clock in several languages to report hints on potential violations regarding white-collar crime such as corruption or antitrust law, data protection issues as well as risks and violations regarding human rights and environmental obligations, or other internal and statutory regulations.

 

Whistleblowers can register on Speak up! with their name or stay anonymous. All hints are treated as confidential. Even if their preferred language is not offered in the reporting channel, whistleblowers can use any language to submit their report. Our whistleblowing portal is operated by a third-party, who is hosting the portal on external, certified servers (located in Germany) allowing whistleblowers to address hints to us on an anonymous, non-traceable basis.

 

Speak up! is accessible from every Internet-enabled computer. Click here.

 

 

 

Regulatory violations can also be reported via the 24/7 Whistleblower Hotline provided by Volkswagen AG. The hotline is available around the clock and accepts hints from all Brands of the Volkswagen Group — if desired also anonymously. All hints concerning our Company that are received via the hotline are forwarded to the TRATON Investigation Office directly.


This is how you can reach the whistleblower hotline:

 

+ 800 444 46300  international toll-free number. Depending on the country you are calling from it is possible that the international toll-free hotline is not available since some telephone network providers do not support the service. If so, please use the offered chargeable number or your country-specific number. 

 

+ 49 5361 946300  chargeable number, if your local telephone provider does not support the toll-free service. 

 

 

 

Country

 

Toll-free number

 

Local telephone number

 
Brazil 0800-5912743 021-23911381
Mexico 001-800-4610242 0155-71000355
Slovak Republic 0800-002576 02-33325602
USA 833-6571574 908-2198092
South Africa 0800-994983 021-1003533
Malaysia 1-800-819523 0154-600099
Argentina 0800-6662992 011-52528632
Germany 80 044 446 300 05361-946300

 

 

 

 

Volkswagen AG has authorized two external lawyers (Ombudspersons) who can assist or ensure that hints are forwarded to the TRATON Investigation Office – per request also anonymously.

 

Please find information on the Ombudspersons of Volkswagen AG here.

 

 


We encourage reporting of misconduct via the internal reporting channels as described above. However, in view of the EU Whistleblowing Directive, EU member states have defined (or will soon define) designated authorities that also accepts reports on misconduct as external reporting channels. Check on the following countries you are reporting from the following link.  

 

 

How do we process your report?

At our Company, hints regarding potential regulatory violations can be reported by employees, customers, and other third parties through various channels, at any time, and in any language. Hints are then received by the Scania Corporate Investigation Office or TRATON Investigation Office  which ensure that thorough and appropriate investigations are carried out in a confidential and timely manner.

 

The qualified and experienced colleagues at the Scania Corporate Investigation Office or TRATON Investigation Office  examine every report on potential misconduct thoroughly and follow the process according to the applicable Group Policy systematically. First, whistleblowers will get a confirmation of receipt from the Scania Investigation Corporate Investigation Office or TRATON Investigation Office, which will then assess your report for potential legal risks. This includes clarifying questions about the reported matter and gathering available facts particularly from the whistleblowers. If this initial evaluation shows grounds for suspicion of a serious violation, an investigation by a dedicated investigating unit within Scania will be started. Afterwards, the results of the investigation will be legally assessed by the TRATON Investigation Office and appropriate measures will be recommended. If the hint points to a less serious regulatory violation, the case may be handed over to a suitable body within Scania to investigate and assess on their own, but with the chance to receive guidance from the Scania Corporate Investigation Office. Whistleblowers or involved employees can always contact the Scania Corporate Investigation Office or the TRATON Investigation Office about the status and the outcome of the procedure. The outcome will also be shared as far as legally possible considering the need-to-know-principle. However, the processing time varies depending on the subject of the procedure. 

 

Potential violations of the Scania Supplier Code of Conduct and Scania Independent Distributor Code of Conduct by suppliers and other third parties, including risks and violations regarding human rights and environmental obligations, can also be reported to the Scania Corporate Investigation Office or TRATON Investigation Office. The Scania Corporate Investigation Office or TRATON Investigation Office  will inform the responsible departments, who will process the reported matter accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.

 

 

Find more information on the Rules of Procedure for the TRATON GROUP Complaints Procedure here. In addition to this, Scania has published Human Rights Policy, describing the expectations on the organization and suppliers to protect and respect human rights.

 

 

Data protection for whistleblowers

Scania collects and processes the personal data you provide for the purpose of assessing and processing your reported hint. Further information on data protection and the rights to which you are entitled can be found here. 

Do you have any concern or feedback regarding our products or services?

If you have any questions or inquiries regarding our products or your vehicle, feedback or complaints about services provided by us or our business partners (such as car dealerships or workshops), please contact our customer care centers. 

Do you have further questions?

Please contact the Scania Corporate Investigation Office in case of any questions or suggestions for improvement concerning the whistleblowing system at any time. You can contact us at whistleblower@scania.com

Read more about Data protection for whistleblowers

This content is unavailable if you don't enable our cookies. Please enable cookies to be able to see this content.

Cookie Settings
Cookie policy link
Cookie information

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. By clicking “I Accept” , you are agreeing to give your consent to all cookies being used and the information being shared. You can also manage your cookies by clicking the “Cookie settings” and selecting the categories you’d like to accept. For a more detailed explanation of how we use cookies, please visit our cookies section, which you can find by clicking the link below this text.
I Accept Reject All Cookie Settings