Frequently Asked Questions
We offer sustainable transport solutions including buses and trucks of all applications, repair and maintenance, data-driven services, and financing.
Find out more about our products and services here.
We offer our customers a wide range of services for their vehicles such as accident body repairs, engine, gear box and driveline repairs, pre-delivery inspection, maintenance, computerized diagnostics, 24h emergency breakdown service, parts service exchange, and purchase of genuine Scania parts.
Find out more about the services offered at our workshops here.
Scania parts have been engineered for ultimate performance, endurance, fuel economy and safety which counterfeit parts do not guarantee you of. We also offer a standard one year warranty on a selected range of parts.
Find out more about our genuine parts here.
This is an arrangement where the Scania worn out parts referred to as core, are returned to Scania workshops, and the used part forms the raw material for manufacturing a new part. The core must be in good condition and it must meet the set criteria to be accepted by the workshop. Components are remanufactured to the original Scania specifications or replaced with new ones, and then tested exactly as we do with brand new parts. After which they are ready for resale at a lower price.
Find out more about parts service exchange here.
Scania Maintenance Contracts are tailored for your business needs, and they offer customers a ‘home’ workshop with a service team that builds a thorough knowledge of your vehicles, and alerts you when it’s time for maintenance of your vehicle.
Find out more about our maintenance contracts here.
A maintenance contract covers the replacement of service components such as filters, lubricants and labour over a fixed period of time while a repair and maintenance contract covers the replacement of both service and wear and tear components excluding tyres.
Find out more about our maintenance contracts here, and our repair and maintenance contracts here.
Scania Fleet Management system gives you access to information such real time positioning, vehicle performance, environmental reports, service planning, defect reporting, and driver evaluation which helps you quickly identify potential vehicle usage improvements, all from our web based portal or our mobile app for Android and iOS.
Find out more about the Scania Fleet Management System here.
Scania driver training is conducted by our certified driver trainers for Scania customers who are licensed to drive commercial vehicles. Our driver training aims to help drivers improve their driving behaviour, reduce fuel consumption, increase road safety, and maximize on the uptime of their vehicles. Drivers must have access to a Scania vehicle to participate in the training.
Find out more about Scania Driver Training and Coaching here.
Yes we do offer in-house financing through Scania Credit Solutions who offer flexible financing solutions tailored to suit your business environment.
Find out more about our in-house financing here.
Scania 24h Emergency Breakdown Service is available for you in the unfortunate event your vehicle encounters a problem while on the road. Our service team are on standby 24h to assist you. Simply dial:
- Kenya: +254 700 247 247
- Tanzania: +255 784 722 642
- Uganda: +256 791 200 154