Scania Middle East proudly celebrates Al Shirawi Enterprises for its long-standing commitment to excellence, with its Al Quoz service center maintaining DOS certification for decades and its Sharjah parts outlet earning certification for the second consecutive year!

In 2000, Al Shirawi Enterprises made history as the first Scania distributor outside Europe to achieve DOS certification. Marking its 25 years of unwavering commitment, Al Shirawi celebrate a legacy of excellence, adapting to evolving market dynamics, customer expectations, and regulatory landscapes. Scania's sole distributor for Dubai & Northern Emirates' state-of-the-art commercial vehicle workshop stands as a testament to this dedication, being one of the region's pioneering solar-powered and air-conditioned facilities. This initiative not only underscores Al Shirawi's commitment to sustainability but also highlights its focus on employee well-being, which in turn ensures exceptional customer satisfaction.

"Our long-term dedication to the DOS system has resulted in a verifiable improvement in customer satisfaction scores, and reduced customer down time. We are proud to be a leader in the Scania network," shares Viloj Padmanabhan, National Service Manager of Al Shirawi Enterprises.

Al Shirawi Enterprises' core strength lies in providing comprehensive after-sales support, empowering clients to focus on their business operations with complete confidence in their Scania trucks and industrial/marine engines. By adhering to DOS practices, they deliver a consistently high standard of sales and after-sales service, reinforcing commitment to customer success.

Scania's Dealer Operating Standard (DOS) establishes a global benchmark for consistent, high-quality service across its distribution network. This rigorous framework ensures that Scania customers worldwide receive an unparalleled level of support, effectively aligning the interests of distributors and the manufacturer. As a cornerstone of Scania's quality control, DOS guarantees uniform and superior customer experience, regardless of geographical location.