24th March, 2025
TruckEast Bury St Edmunds is victorious, winning Scania's Service Team of the Year!
Congratulations are in order for our Bury St Edmunds team who took the lead for their 2024 performance; claiming the top spot in Scania UK's annual awards where excellence is celebrated across the extensive dealer network of 83 locations.
Presented at the Scania UK dealer awards ceremony at Aerospace Bristol, Branch Manager Matthew Castle was honoured to accept the award on behalf of the team. The award highlights the team's commitment to outstanding service, continuous improvement and building strong relationships with customers.
Each year, the Swedish truck manufacturer recognises those delivering outstanding service technical expertise and the ability to go above and beyond through its Service Team of the Year competition.
Designed to continuously drive improvements in every aspect of aftersales, the competition not only looks at overall annual performance but also on a quarterly basis too.
Branches are marked on six main performance criteria including MOT pass rate, Scania Assistance performance, customer satisfaction results, driver feedback and quality of customer vehicle maintenance over 12-months.
Branch Manager, Matthew Castle comments, "We are incredibly proud and honoured to receive the Service Team of the Year award from Scania. Working in a highly demanding industry, and as a Scania branch, our customers' expectations are understandably higher than ever. This is something my team fully understands and work consistently to meet and surpass those expectations; this award is a clear testament to their success."
"This achievement is a direct reflection of the hard work, passion and dedication of the entire team at Bury St Edmunds. Their desire and ability to deliver the best service that they can for our customer base is evident and we couldn't ask for more," said Martyn Clipston, Group Aftersales Director.
2025 marks 55 years since our first branch, Stowmarket was opened in 1970; a site that relocated to the new head office, Bury St Edmunds in 2022. For decades the business has prided itself on supporting operators across East Anglia to keep their business moving. This prestigious award win echoes those service levels.
Managing Director Harley Coulson adds, "I would like to congratulate the whole team at Bury St Edmunds for their success and thank Matthew for his continuous drive to push the service levels forward. Being a premium brand is not just about a quality product, but also the people behind it. Through his leadership, the branch has not only delivered outstanding results but has also built a team that is highly motivated and genuinely committed to being their best."
The victory was one of three accolades that TruckEast claimed on the night, with Thetford securing third place in the Service Team of the Year competition and Improver technician Louis Rogers achieving the top spot in Scania's Customer First Award. Notably, all 13 of TruckEast's branches finished in the top 23 spaces in the UK service team awards.
