Scania Assistance Supervisor 斯堪尼亚救援主管
- SCANIA
本职位概述如下：
A brief summary of the provided position as below
管理团队为使用斯堪尼亚产品的客户提供365天24小时电话服务，当出现抛锚性故障时，协调就近服务厂予以救援；负责客户满意度调查。
For the clients who use Scania products, manage the team to provide phone call service 24 hours a day, 365 days. when breakdown failure occurs, coordinate the nearest service workshop to rescue; In charge of CSI/NPS.
职责和工作内容：
Duties and Tasks
- 管理团队为客户提供365天24小时救援服务
- 处理客户咨询、投诉，解答技术问题
- 产品出现问题时，联系相关服务厂
- 车辆出现抛锚性故障时，协调经销商服务厂救援
- 救援维修厂零件库存不足时，协调其它维修厂及相关部门调取零件
- 对救援维修服务进行回访跟踪
- 负责客户满意度调查
- Manage the team to offer 365 days and 24 hours rescue service for our clients
- Handle customer inquiries, complaints, answer technical questions
- Contact the service workshop when problems occurred
- Coordinate the dealer workshop nearby rescue when breakdown failure occurs
- Coordinate with other repair shops and related departments to retrieve parts, when the spare parts of the rescue workshop are insufficient
- Return visit tracking rescue service
- In charge of CSI/NPS.
Application
If you’re the right person for this opportunity and like the idea of joining an environment with great opportunities for professional development, then please contact us.
There two different ways to submit your application.
For Scania Sales China
Please send your application via mail to: scn.recruitment@scania.com.cn
For Scania Production China located in Rugao
Please send your application via mail to: sas.recruitment@scania.com.cn
Your application should include a covering letter describing why this would be a good step for you in your career and how you will contribute to the group's success and a CV in English.
We look forward to receiving your application.